1. Purpose and General Provisions

These General Terms and Conditions (hereinafter, the “General Terms and Conditions”), together with any specific terms and conditions that may be established, govern the terms of purchase of products through the websitewww.cvne.com (hereinafter referred to as the “Website" or the "Portal”), owned by Compañía Vinícola del Norte de España S.A. (hereinafterCVNE), with Tax ID No. A48002893, registered in the Commercial Registry of Vitoria (Álava), Volume 1177, Folio 105, Page VI-10475, Entry 111, whose registered office is located at Ctra.Logroño–Laguardia, km 4.8, 01300 Laguardia (Álava).

Use of the Website’s services, as well as the purchase of any of the products offered, constitutes the User’s acceptance, without reservation of any kind, of each and every one of these General Terms and Conditions. Registration on the Portal and use of the services imply that your personal data as a User will be included in the files of CVNE, and such information will be handled in accordance with the Privacy Policy, which the User expressly acknowledges and agrees to.

CVNE provides information about products and offers the option to purchase them through the Website. Individuals who wish to purchase products must have the status of “Registered User” or “Guest User,” which is obtained by completing the respective registration form prior to the purchase process and following the steps that CVNE and subsequently announces it on the Website.

These General Terms and Conditions, together with the Website’s Legal Notice and Privacy Policy, are the only terms and conditions applicable to the use of the Portal and the purchase of products through it, and supersede any other terms and conditions, unless otherwise agreed in writing between CVNE and the User. Consequently, any User who accesses the Website, registers, and purchases products through the Portal agrees to be bound by the General Terms and Conditions, the Legal Notice, and the Privacy Policy as they are in effect at the time the Website is accessed.

Any User who registers on the Website must be at least eighteen (18) years old, which is the legal minimum age for purchasing or consuming alcoholic beverages.

2. Product Information

Photographs, graphic or iconographic representations, and videos related to the Products of CVNE, as well as trade names, trademarks, or distinctive signs of any kind contained on the Website, are intended to provide as much information as possible; however, the User should bear in mind that they are provided for informational purposes only and, consequently, are not exhaustive.

These products will be sold to individuals. CVNE reserves the right to determine, at any time, the products offered to Users through the Portal. Thus, CVNE It may, at any time, add new products to those included on the Portal; unless otherwise specified, such new products shall be governed by the provisions of the General Terms and Conditions in effect at that time.

Furthermore, CVNE reserves the right to discontinue access, at any time and without prior notice, to any of the products offered on the Portal.

In the event that, due to circumstances beyond our control, a product is unavailable after the purchase has been made, CVNE will notify the User by email of the total or, where applicable, partial cancellation of the order. The partial cancellation of the order does not entitle the User to cancel the entire order, without prejudice to the User’s right of withdrawal in accordance with the provisions of these General Terms and Conditions.

3. Product Purchase System

To proceed with the purchase of the product, the registered or guest User—who must enter their date of birth and be at least eighteen (18) years of age—must select the product they wish to purchase and add it to the Shopping Cart. Once the selection of products to be purchased is complete, the User may continue with the purchase or click the “Proceed to Checkout” icon. Next, the products selected for purchase will be displayed, and the User must choose to have the products shipped to the address provided in their registration information (they may select any of the addresses listed in their registration information). Finally, the User must click the “Confirm My Order” icon.

The username, email address, and password provided to CVNE These are identifying and authorizing elements used to access the site and make purchases; they are personal and non-transferable. The user name, password, and email address may be changed; in such cases, the modified password, user name, and/or email address will no longer be valid.

Once the purchase process is complete CVNE will send an email confirming receipt of the order to the email address provided by the User within twenty-four (24) hours of the order being placed. The order confirmation sent by CVNE It will not be valid as an invoice, but only as a proof of purchase. The Customer Service Department at CVNE will send the User the corresponding invoice within thirty (30) days of the purchase.

In the case of purchasing personalized wines (“PERSONALIZE YOUR CUNE”) by inserting a file provided by the customer onto the corresponding label, the Customer expressly agrees to insert and reproduce images in compliance with current intellectual property laws, holding all necessary rights for that purpose, and, therefore, strictly refraining from reproducing images protected by third-party copyrights.

If you include photographs of individuals for custom labeling, you hereby declare, for all applicable legal purposes, that in addition to the images complying with the provisions of the preceding paragraph, you have obtained all necessary legal consents and permissions to capture and reproduce their image.

Furthermore, the Customer acknowledges and agrees that CVNE expressly reserves the right not to personalize bottles with labels that are contrary to good taste, customs, or the law, or those that, in any way, in the sole judgment of CVNE, could damage the image of CVNE, its wines, and its brands. Should any of these circumstances arise, the amounts paid will be refunded within a maximum of 5 business days.

4. Product Prices

The prices of the products offered through the Website include all applicable taxes. Shipping costs for the products, which are the responsibility of the buyer, will be detailed and itemized in the “Your Cart” section of the Website once the shipping address for the order has been entered.

CVNE reserves the right to change the prices listed on the Website at any time. Products will be billed at the current price listed on the Website at the time the order is placed.

5. Payment for Products

Payment for the price of the purchased goods and shipping costs—which will be displayed on the screen—may be made by credit or debit card or through other payment methods indicated on the Website at any given time.

To complete the payment, the User must follow the on-screen instructions based on the selected payment method.

As an electronic payment system, CVNE It is connected to the e-commerce payment gateway. All data provided for this purpose is encrypted using the protocol CyberpacEasy to ensure their maximum safety.

The User must notify CVNE, through pedidos@cvne.com any unauthorized or fraudulent charges to the account provided for purchases on the Website, as soon as possible, so that CVNE may take whatever steps it deems appropriate.

6. Delivery of Products

Mainland Spain and the Balearic Islands:

CVNE The Company agrees to deliver the products purchased by the User during the checkout process as soon as possible, and in any case, within five (5) business days from the date the order was placed. Delivery will be made to the address provided for this purpose during the registration process in the Online Store. CVNE, products will not be delivered to post office boxes or call centers.

If you are not at home at the time of delivery, the shipping company will contact you to arrange a second delivery.

If, after the period of time that CVNE and if the user is not available when the designated delivery service arrives to deliver or pick up the product, the products will be returned to CVNE and the User must pay for shipping and return costs, as well as any associated processing fees.

CVNE will not be liable for any errors or damages resulting from delivery when the delivery address provided by the User does not match the delivery location requested by the User.

Other Destinations:

Shipping to the Canary Islands, Ceuta, and Melilla is currently unavailable.

We ship throughout Europe, the United Kingdom, and the United States. Shipping costs will be calculated based on the destination and the weight of the order once you have entered the shipping address. For other countries, please inquire about prices by calling +34 91 628 93 80 or by emailing pedidos@cvne.com.

7. Product Returns

7.1 Right of Withdrawal

In accordance with the provisions of Royal Legislative Decree 1/2007, dated November 16, which approves the Consolidated Text of the General Law for the Protection of Consumers and Users (hereinafter, TRLGDCU), the customer has a period of fourteen (14) calendar days from receipt of the merchandise to exercise their right of withdrawal, without the need to provide a reason.

To exercise this right, the customer must notify CVNE before the expiration of the specified deadline, by contacting pedidos@cvne.com or by any other unequivocal statement of your decision to withdraw from the contract.

Return Policy and Deductions for Depreciation:

The customer is responsible for any decrease in the value of the products resulting from handling beyond what is necessary to verify their nature, characteristics, and functionality. Consequently, CVNE reserves the right to apply a proportional deduction to the refund amount, based on the loss in value determined following an individual inspection of each returned product.

For these purposes, and given the nature of the products sold—wines and other alcoholic beverages that, once opened or consumed, cannot be returned to the commercial market—, CVNE will apply the following criteria:

• If the product is returned unopened, in its original packaging, and in perfect condition, we will issue a full refund of the amount paid, excluding return shipping costs, which will be the customer's responsibility.
• If the product shows signs of having been opened, partially or completely consumed, or has been damaged due to improper handling, the loss of value is total, since the product can no longer be resold. In this case, the deduction for loss of value will be 100% of the product’s price, so no refund will be issued for that item.
• If the outer packaging is damaged or incomplete, but the product is intact, CVNE It will perform an individual impairment assessment and may apply a deduction proportional to the impairment.

The condition of each product will be assessed individually once the return is received, and the customer will be notified of the result and, if applicable, the amount to be refunded.

To proceed with a return under the right of withdrawal, the following procedural requirements must be met:

1. The product must be returned in the same condition in which it was delivered, retaining its original packaging and labeling whenever possible.
2. Returns must be made using the same box or packaging used for delivery or, if that is not available, a similar container that ensures the products arrive in good condition.
3. Please include a copy of the proof of purchase and the delivery receipt in the package, indicating the returned products and the reason for the return.

Returns should be sent to: CVNE, C/ San Mario No. 6, 28041 Madrid. The customer is responsible for the shipping costs associated with returns made in accordance with the right of withdrawal.

7.2 Returning Defective or Incorrect Products

Without prejudice to any other rights to which the customer may be entitled, the customer shall be entitled to a full refund of the price of any products that are defective or do not match the order placed. Alternatively, the customer may request delivery of an identical product in perfect condition.

If the order arrives damaged or broken, this must be expressly noted on the delivery receipt at the time of receipt. Any other issues must be reported to CVNE within 24 hours of receiving the order, by calling +34 91 628 93 80 or by writing to pedidos@cvne.com.

In these cases, the refund will be processed according to the procedure described in section (i) above; however, the return shipping costs will be borne by CVNE. . CVNE We will proceed to refund or replace the product as soon as possible and, in any case, within 30 days of confirmation of the issue.

7.3 Refund of the Purchase Price

Once the returned products have been received and their condition has been verified in accordance with the criteria set forth in the preceding sections, CVNE will process the applicable refund through the same payment method used by the customer for the original purchase, within a maximum of fourteen (14) calendar days.

Partial returns of an order will result only in a refund of the price corresponding to the products that were actually returned and accepted.

The customer shall not be entitled to a refund for any products that, following an individual inspection, are found to have suffered a total loss of value as set forth in subsection (i), or when the procedural requirements set forth in these General Terms and Conditions have not been met.

7.4. Right to Cancel a Gift Card

The Gift Card CVNE It constitutes an electronic voucher purchased remotely and will be subject to the consumer rights provided for under applicable law regarding distance contracts.

The period for exercising the right of withdrawal, where legally applicable, shall be fourteen (14) calendar days from the date the contract is entered into.

The exercise of the right of withdrawal must be communicated to CVNE within the statutory time limit by means of an unequivocal statement addressed to pedidos@cvne.com or by any other means that provides proof of the consumer's decision.

If the gift card has not been used, CVNE Where legally applicable, the company will refund the amount paid using the same payment method used for the purchase, unless otherwise expressly agreed with the consumer.

If the Gift Card has been used in whole or in part before the right of withdrawal is exercised, the request will be processed taking into account the amounts already redeemed and the consumer’s rights regarding purchases made using the Gift Card, without prejudice to the mandatory provisions of consumer and user protection laws.

Under no circumstances may these General Terms and Conditions be interpreted as a prior waiver by the consumer of the right of withdrawal to which he or she is mandatorily entitled under applicable law.

7.5. Gift Card Refund

When a refund for a gift card is legally required, it will be issued through the same payment method used for the purchase, unless the consumer has expressly agreed to another method and provided that this does not incur any cost to the consumer.

The refund may not exceed the amount actually paid by the consumer for the gift card.

The exercise of rights related to a purchase made using a Gift Card will be governed by the terms and conditions applicable to that purchase and by applicable law.

8. GIFT CARD CVNE

8.1. Purpose

The Gift Card CVNE It is an electronic gift card that allows the holder to use the balance associated with it to purchase products available in the online store at CVNE that accept this payment method.

The purchase of the Gift Card is a separate transaction from any subsequent purchases made using its balance.

The Gift Card does not in itself constitute a reservation or guarantee the future availability of a specific product.

8.2. Amount

The Gift Card may be purchased for the amounts listed on the Website at any given time.

The amount paid by the purchaser will constitute the available balance on the Gift Card.

If the purchase amount exceeds the available balance, the cardholder may pay the difference using any of the payment methods available on the Website.

When the purchase amount is less than the available balance, the remaining amount will remain available for future purchases, in accordance with these General Terms and Conditions.

8.3. Issuance and Delivery

The Gift Card will be issued as a unique electronic code and sent to the email address provided during the purchase process.

The purchaser may provide the recipient's information and, when this option is available, include a personalized message.

The purchaser is responsible for the accuracy of the information provided for the delivery of the Gift Card.

Once the code has been sent to the email address provided by the purchaser, CVNE The obligation to make the Gift Card available shall be deemed fulfilled, notwithstanding any technical or delivery issues that may be attributable to CVNE.

8.4. Activation and Use

The Gift Card code must be activated in accordance with the procedure outlined on the Website.

Once activated, the balance will be linked to the corresponding user account and can be used for one or more purchases until it is depleted.

The activation code can be used only once.

The available balance can be checked through the channels provided by CVNE.

8.5. Term

The gift card is valid for 2 years from the date of purchase.

Once the card has been redeemed, the balance associated with the corresponding user account will remain available for use indefinitely and will not expire simply due to the passage of time.

8.6. Using the Gift Card

The Gift Card may be used exclusively as a payment method in the online store at CVNE and only for those products that expressly accept this payment method.

The Gift Card may not be used to purchase tickets, winery tours, or other products or services that CVNE expressly exclude from this payment method.

The balance on the Gift Card may not be used to obtain cash, unless otherwise provided by law.

The Gift Card may not be used to carry out fraudulent or illegal transactions, or any transactions that violate these General Terms and Conditions.

8.7. Loss, Theft, or Unauthorized Use

The purchaser and, if applicable, the Gift Card holder are responsible for keeping the code safe until it is activated.

In the event of loss, theft, or suspected unauthorized use of the code prior to its activation, the cardholder must report it to CVNE as soon as possible via pedidos@cvne.com.

CVNE may take any technically feasible measures to block the code and, when appropriate and provided that ownership of the Gift Card can be sufficiently verified, issue a new code for the remaining balance.

Once the balance has been activated and linked to a user account, the account holder will be responsible for safeguarding the login credentials for that account.

CVNE It shall not be liable for transactions carried out using the user's credentials when unauthorized access results from a failure to exercise due care in safeguarding them, without prejudice to the consumer's applicable legal rights.

8.8. Fraud and Misuse

CVNE may temporarily block a Gift Card when there are reasonable grounds to suspect fraud, forgery, duplication, tampering, or unauthorized use.

In these cases, CVNE may request from the purchaser or cardholder the information and documentation reasonably necessary to verify the legitimacy of the purchase and use of the Gift Card.

If fraud or unlawful use were proven, CVNE may cancel the Gift Card and take the appropriate measures in accordance with applicable law.

8.9. Terms and Conditions Applicable to Purchases Made with the Gift Card

Purchases made using a Gift Card will be subject to these General Terms and Conditions, as well as to any specific terms and conditions that apply to the products purchased.

The use of a gift card as a method of payment does not limit the consumer’s legal rights with respect to products purchased using that method of payment, including, where applicable, the right of withdrawal and rights arising from nonconformity of the goods.

In the event of a return or refund for a purchase paid for in full or in part with a Gift Card, CVNE The refund may be made by crediting the amount corresponding to the balance on the Gift Card, unless another method of refund is required by law.

8.10. Amendments

CVNE may modify the terms of use of the Gift Card to adapt them to legal, technical, or commercial changes, provided that such modifications do not affect the rights acquired by holders of Gift Cards that have already been issued.

The terms and conditions applicable to each Gift Card will be those in effect at the time of purchase, subject to any modifications required by mandatory regulatory changes.

 9. Communications between CVNE and the User

All communications between CVNE Any communications between the Company and the User regarding these General Terms and Conditions or the purchase of products through the Website must be made in writing and in accordance with the communication procedures set forth in these General Terms and Conditions for each specific case.

For all other cases not expressly covered by these General Terms and Conditions, any communications the User intends to send to CVNE should be sent to the address of CVNE as specified in Condition One and shall be made in writing using a system that allows for verification of the content and receipt by CVNE of the relevant communication.

10. Integrity of the General Terms and Conditions

These General Terms and Conditions, the Privacy Policy, and the Legal Notice constitute the express and sole intent of CVNE and the User with respect to its purpose, and supersedes and replaces any other agreements or contracts, whether oral or written, previously entered into by the parties.

11. Partial Invalidity

If any provision of these General Terms and Conditions is declared invalid, it will be removed or replaced. In any case, such a declaration of invalidity will not affect the validity of the remaining provisions set forth in these General Terms and Conditions.

12. Governing Law and Jurisdiction

These General Terms and Conditions are governed by and interpreted in accordance with Spanish law.

In the event of any discrepancy or claim between the parties regarding compliance with or the content of these General Terms and Conditions, the parties agree to submit the matter to the competent courts and tribunals in accordance with applicable law.