Delivery and Returning

1. Delivery of products

Spanish mainland and Balearic Islands:

CVNE undertakes to deliver the products purchased by the User as soon as possible and in any case within five (5) workingdays after the date of placing the order. Delivery will be to the address indicated for that purpose during the registration process on the CVNE Online Shop. Products will not be delivered to PO boxes or communication centres.

During delivery, if you are not at home, the transport company will contact you to arrange a second delivery.

If the user is not available after the time provided by CVNE and the transport company for delivery and collection of the product, the products will be returned to CVNE and the User will have to defray the shipping and return expenses, as well as any associated administration expenses.

CVNE will not be responsible for any errors or damages caused in delivery when the address provided by the User does not correspond to the User’s desired place of delivery.

2. Other Destinations:

The maximum order for the countries in Europe where we can sell the product in accordance with the applicable legislation will be 24 bottles. The prices reflected on the website only apply in mainland Spain and the Balearic Islands. For other countries please consult prices by calling +34 91 628 93 80 or by writing to pedidos@cvne.com.

Shipping service to the Canary Islands, Ceuta and Melilla are not available at present.

3. Returning products

(i) Right of withdrawal

In accordance with the provisions of Royal Legislative Decree 1/2007 of 16th November approving the General Consumer and User Defence Act (Consolidating Act), customers have a term of fourteen calendar days after receiving the goods in which to return them.

This right may not be exercised when there are signs that the products have been opened, handled or exposed to unsuitable conditions. Products must be returned correctly protected, in their original packaging, in perfect condition for subsequent sale.

Except in the case described above, no changes or returns of our products are permitted unless incorrect or defective products are received. If the ordered items are delivered damaged or broken, this must be noted on the delivery note. Any other incident should be reported to us within 24 hours after receipt of the products by telephoning +34 91 628 93 80 or writing to pedidos@cvne.com. We will refund or replace the product (as appropriate) as soon as possible within 30 days after you receive confirmation from us by e-mail.

In any case, in the event of withdrawing from the purchase, the following requisites must be met:

1) The product must be in the same condition as delivered and must conserve its original packaging and label.

2) The product is to be returned to CVNE using the same box or envelope used for delivery, or if this is not possible, a similar format that ensures the products are returned in perfect condition.

3) A copy of the proof of purchase and of the delivery note of the products must be included in the package, which must also indicate the products being returned and the reason.

Returned products should be sent to CVNE, calle San Mario 6, 20041, Madrid. The User will defray the shipping expenses for returned products if exercising his/her right of withdrawal.

(ii) Return of defective products

Notwithstanding any other rights to which the User may be entitled, the User will be entitled to a refund of the price of defective products or of products delivered that do not correspond to the products ordered by the User. As an alternative, the User will be entitled to claim delivery of an identical product in perfect condition.

In the case of the return to CVNE of defective products or products that do not match the order, the User must return the products using the procedure established in paragraph (i) above, although the User, in this case, will not have to pay the costs of returning such products.

Provided that the User has followed the procedure established in section (i) above and the requisites established in this section have been met, CVNE will refund the price paid for the returned products that are defective or do not match the order placed by the User, in accordance with the provisions of section (iii) below.

(iii) Refund of price of the products to the User

Provided that the User has followed the procedure established in his section and the requisites established herein have been met, CVNE will refund the price paid by the User for the returned products. If the products are returned under the User’s right of withdrawal described in section (i) CVNE will not pay or cover the expenses and/or costs of returning the products.

The User will not be entitled to a refund of the price of returned products that are not in the same condition as they were delivered, or if the requisites established in these General Conditions have not been met.

Partial returns of an order will give rise to a refund of the price corresponding to the product or products actually returned.

CVNE will handle the price refund using the payment system used by the User to purchase the products, in a term of thirty (30) days after collecting the returned items and once CVNE has checked that the returned products meet the requisites established in sections (i) and (ii) above. Application of the price refund in the User’s account will depend on the bank.

 

 


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