Purchase System

1. Product purchase system

In order to purchase a product, the registered or guest User, who must enter his/her date of birth and be over eighteen (18) years old, has to select the product he/she wishes to buy and add it to the Shopping Basket. Once the product to be purchased has been selected, the User may continue shopping or click on the “Next” button. The User will then be shown the products selected for purchase and must choose to have the products sent to the address provided with the User’s registration particulars, (and may choose any of the addresses contained in his/her registration particulars). Finally, the user has to click on the “Confirm Order” button.

The User name, e-mail address and password provided to CVNE are identifying and enabling elements in order to access and purchase on the website and are personal and non-transferable. The User name, password and e-mail address may be modified, in which case the previous password, User name and/or e-mail address will no longer be valid.

At the end of the purchase process, CVNE will send an e-mail confirming the order to the e-mail address provided by the User, within twenty-four (24) hours after the order was placed. The order confirmation sent by CVNE will not be valid as an invoice, only as proof of purchase. The Customer Service Department of CVNE will send the corresponding invoice to the User within a term of thirty (30) days after purchase.

2. Prices of products

The prices of the products offered through the Website include all applicable taxes. Shipping expenses payable by the purchaser will be detailed and broken down in the “Your Basket” section of the Website.

CVNE reserves the right to modify the prices reflected on the Website at any time. The products will be charged at the current price reflected on the Website at the time the order is recorded.

3.  Payment for products

Payment of the price for the purchased goods and shipping expenses, which will appear on the screen, may be made by credit or debit card, by using the PayPal system and by using other payment systems indicated on the Website from time to time.

To proceed with payment, the User must follow the instructions that appear on screen depending on the selected payment system.

As an electronic payment system, CVNE is associated to the e-commerce payment gateway. All data provided for these purposes are encrypted using the CyberpacEasy protocol to guarantee maximum security.

The User must notify CVNE, through pedidos@cvne.com of any undue or fraudulent charge made to the account provided for purchases on the Website as soon as possible so that CVNE can take the appropriate steps.


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